A TRADITION OF EXCELLENCE
We believe buildings are for people. And creating and maintaining a building is both a human and a technical challenge. That’s what drives us.
We recognise that for most clients a new or refurbished building is means to an end, not an end in itself. Your building is there to improve the experiences of the people who use it: employees, customers, pupils, travellers, patients… On top of that it has to be sustainable, easy to live with and (ideally) distinctive. Because buildings are for people: that’s what drives our values: We keep our promises and act with integrity: trustworthy We consistently deliver quality, on time and to budget: reliable We support customers, our colleagues, communities and the environment: considerate We always try to find a better way of doing things: creative.
A SHARED GOAL
A shared goal Our aim is to be a distinctive construction, facilities management and property services brand, by being customer-centric, creative and sustainable. We’re part of a great industry that can make a huge difference to the quality of people’s lives. But within our industry we want to be distinctive, thanks to our exceptional people and the way we relate to our customers. For BAM the road to becoming distinctive means becoming even more: Customer-centric – measuring success by our customers’ perceptions not ours Creative – in the way we approach every project Sustainable – breaking new frontiers each time we design or build or manage a building It’s an ambitious goal and we are working hard to reach it..
Our people are special. We know that because our customers tell us so. 98% of our customers say they would work with us again and recommend us to others. What makes it right for them? They told us it’s the quality of our people, and the lengths we go to understand – and then – deliver what they want. It’s about being flexible and non-contractual and measuring success by our customers’ criteria. We know a building is only finished when our customers, and their stakeholders, are using it successfully: and not a minute before.